POLICIES
- NO REFUNDS OR CANCELLATIONS – When signing up for a
session, remember that classes cannot be cancelled or rescheduled
for any reason. This includes, but is not limited to: family
vacations, religious holidays, schedule changes in other activities,
illness/injury of a family member, bad weather, parties, sporting
events, etc.
- Code of Conduct: All persons on School of
Fish premises are required to conduct themselves appropriately.
This includes, but is not limited to, swim students in the pool,
children outside the pool, and parents/guardians, whether in the
pool, in the pool area, or in the locker rooms. Children are
not allowed in the pool prior to the start of class, and running,
jumping, throwing, yelling, splashing, biting, hitting, and other
disruptive behavior is not permitted. Parents/Guardians are
required to monitor their children and support this policy the
entire time they are on school premises. Students not
following this code will be removed from the program and all fees
paid will be forfeited. There are no exceptions to this
policy.
- Make-up lessons are not guaranteed
and are limited to only ONE make-up per session.
Make-ups must be made up during the current session. Make-ups
cannot be carried over to the next session and cannot be
rescheduled. Missed make-ups will result in forfeiture of that
make-up. It is your responsibility to schedule your make-ups
early in the session, before all possible make-up spots are
filled. Notifying us in advance of your absence aids us in
finding make-up classes for others.
- Students are enrolled
into classes in a 3:1 ratio. However, to accommodate
make-ups, all classes with two instructors will usually have
a seventh child in the class.
- Injury/Illness-Prolonged illness or injury
may entitle you to a school credit for remaining lessons.
School credits are only issued from the time of contact
forward. Absolutely no credit will be issued for weeks that
have passed regardless of the reason. Requests for a credit
require a valid doctor’s note and are approved/issued at the sole
discretion of the swim school director. No credits or
make-ups are given for illness/injury incurred by family members of
the swim student(s).
- Tuition cannot be extended to
future sessions (cancellation of commitment). Cancellations
are not permitted for any reasons including: changes in your
schedule, weather, students not liking their instructor, changing
your mind, etc.
- Children over the age of 5 are not permitted in
opposite gender restrooms or locker rooms. Changing rooms are
provided for children over age 5 that need assistance by an opposite
gender parent/guardian.
- All students in Parent/Child,
Silly Fish, and Sea Horse classes MUST wear an approved
“swim diaper” (included with your tuition), regardless of
whether they are toilet-trained or not.
- Parents are not permitted to
leave
the building during their child’s lesson. If you need to step
away from the pool for any reason, the desk attendant must be
notified.
|
|